Can't change account info

I have tried several times to change password and e-mail account info. Every time I try it asks my secret question but I can't remember what it was and when I hit the forgot button it says its no longer available. Please help me!!

Please open a support ticket with us and we will be happy to assist you further with your account. You can do so by following the link located in my signature.

I can't get the link to work or I just can't figure it out.

I went directly to SOE site and put in a support ticket hopefully thats what you wanted me to do.