Is there a problem with the Martok region?

Discussion in 'Performance Support' started by Podgie, Jun 3, 2013.

  1. Podgie Member

    After the server restart on Thursday I tried playing again and this time I started a new character at the Kojani startpoint, rushed through the Shang Island bit (which actually worked so much better and with far less lag than usual), ran to Tanvu and teleported/Pegasus to Grimsea Watch in Martock. All right! No lag and performance 100% better than I have seen for weeks, it was like playing on Halgar again! Ping down from 500+ to around 240, FPS up from 5-6 to about 25-30fps. I then tried going back to my level 8 character on the Isle of Dawn - lag city! It is far better than it was before Thursday, but still lags and stutters. Went back to my new Goblin in Martok - no lag! So it is definitely affected by server population in the specific area I am playing in. The busier the area the worse lag gets, in Martok I was the only player in the region despite it being a Saturday evening (GMT), on Isle of Dawn server population showed a considerable number (/ENTER stops at about 20+)

    This morning (6am GMT) I tried to log in to my new character in Martok and it wouldn't load, so I tried my old character on Isle of dawn and it loaded first time but was laggy as hell. Tired Martok again, no joy, just continuously trying to load. Cancelled, created another new character, ran it through Shang Island, ran to Tanvu and teleport/Pegasus to Grimsea Watch in Martock, no problems. Logged out and tried other Martok character again, no luck, just continuously trying to load. Thought it must be a corrupted save or something, so went back to the new Martok character. or tried to, but now that one is continuously trying to load as well. Bloody wierd! Started a third new character, got it to Martok no problems, logged out and you guessed it, it won't load now either.

    Deleted 2 of the characters, made a new one and tried logging from Tanvu, Qalia, Thestra, Isle of Dawn and all logged back in successfully again, but Martok didn't. Is there a problem with Martok? Is it because that chunk is down due to lack of use and thus can't load from the character select screen, but can if accessed from within the game?
  2. TSR-AlexS Customer Service

    The are may have been idol which is why it took longer than usual but if you continue to have problems (like waits longer than 5 minutes) contact us so we can figure out what's going on.
  3. Alatar New Member

    Hmm some files my have been corrupted when you logged out in Martok. Try deleting the VG/bin/caches folder and see it that helps. Actually that might also help with some of you other issues.

    Regarding your ping and FPS problems, your experiences on Kojan indicates that your performance problems is not beacuse of the Telon server is worse than Halgar. It could simply be because of the higher population on Telon, resulting in the chunks being more busy and for some reason your system or connection don't like that. In mostly empty chunks you are doing fine just like on Halgar. However on Halgar most chunks was nearly empty all the time which could be why you were doing fine there. The 240 ping is similar to what I get in all chunks including very busy chunks like Isle of Dawn and Khal (also from Europe). So I think the real question is why do your ping and fps go crazy in busy chunks.

    Have you tried opening a ticket, they might be able to do some tracing of what is going on, with the new network code running..
  4. Amnath Active Member

    It sounds like you were able to log in to Martok one time. Yes, sometimes a particular chunk may have a problem...someone might try going there to start a new green skin, but going back later to do shadowhound is probably obsolete so Martok probably gets very little use, which could make it "sleep". And since no one else was there, no one missed it until now.

    At what point did your login stop? If I'm having access trouble, when I try to load a character, it will show logging in, with the cancel option, but never move to a loading screen. It's a weird mix; initially, I believe my ISP drops the connection, and when I try to return on the same character, it never goes to the loading screen. Sometimes it takes 2 or 3 tries to find a character that will function anywhere, then when I get to the one I don't want to play and log it out properly, then I can go back on the one I was trying to use.

    Was the IoD lag near those others? Or they were just around there somewhere? If a chunk gets too busy, that is, not processing and returning values quickly enough, it will lag spike everyone in it causing a general uproar. Haven't seen this much lately. Usually in guild or on a continent, when someone asks is anyone else lagging? one person will say yeah, me too, but then everyone else says no, we're not.

    Tanvu usually has people in it and you got to some other places too. Just for test purposes would perhaps roll a dwarf in Tursh, hop over to Bordinar's Cleft and keep messing around for a while to see how it goes in some more mainstream areas of Telon.

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