Game crashes after hitting play on launchpad

Hey, just installed Vanguard.
The game crashes on startup, I click play on the launcher, the game seems to boot as I can usually see a loading screen image, then proceeds to crash with an error message that states: Vanguard Client DLL (OFFICIAL RELEASE) has stopped working.

I have the same problem, going to do an asset validation, then see if it works.

haha alright, good to hear im not alone, i'll do the same

Asset validation did not do a thing.
But I took a leaf from one of the same type of problems on EQ2 and started the client up as administrator. Suddenly there was a download, there has not been before.
But the game still crashes, it show for 2 seconds then dissappears and then the launcher close too.

Aye asset validation did nothing for me as well, I also tried to run as admin, what type of graphics card and cpu do you have? I have an Ati 5850 and AMD processor.

ok, solution from the other thread: delete the content in the cache folder under the game folder.
Worked for me.

didn't work for me

it is the cache folder in the bin folder right?

i have tried many different ways to fix this, such as what is listed here (in 1 and 2) http://help.station.sony.com/app/an...29017/related/1 , except havn't done the degfragmentation. I also spoke with a support guy, guess i just give up :O.

Check the log file inside your bin folder. Please copy/paste anything that looks interesting such as ERROR and FATAL lines. Those lines would probably be near the bottom.
I'll try to remember to check this thread tomorrow morning to see if I can be of any help.

I deleted the VgClient log, the Caches folder in the bin, and vgclient.ini and restarted, I think this is when it craps out vOv
2012-08-08 22:59:21 1344481149 102 4 4304826899 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = General, Key = Product)
2012-08-08 22:59:21 1344481149 103 4 4304826910 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = General, Key = Product)
2012-08-08 22:59:21 1344481149 104 4 4304826924 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = General, Key = Product)
2012-08-08 22:59:21 1344481149 105 4 4304826935 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = General, Key = Product)
2012-08-08 22:59:21 1344481149 106 4 4304826935 Log: Opened viewport
2012-08-08 22:59:21 1344481149 107 3 4304826936 Warning: Failed to load 'D3DDrv': Can't find file for package 'D3DDrv'
2012-08-08 22:59:21 1344481149 108 4 4304826936 Log: Attempting to set resolution: 1280x1024 (Fullscreen)
2012-08-08 22:59:21 1344481149 109 4 4304826964 Init: Best-match display mode: 1280x1024x32@75
2012-08-08 22:59:21 1344481149 110 4 4304826964 Log: Using 32-bit back-buffer format (22)
2012-08-08 22:59:21 1344481149 111 4 4304826964 Log: Using 32-bit depth-buffer format (75)
2012-08-08 22:59:21 1344481149 112 4 4304826974 Log: FSAA support: 6x. Floating-point FSAA: 6x.
2012-08-08 22:59:21 1344481149 113 4 4304826975 Log: Creating device
2012-08-08 22:59:22 1344481149 114 4 4304827486 Init: D3D Driver: CreateDevice: successfully created after 1 attempt(s).
2012-08-08 22:59:22 1344481149 115 4 4304827487 Init: D3D Driver: CreateDevice: will use hardware transform and lighting.
2012-08-08 22:59:22 1344481149 116 4 4304827487 Init: D3D Driver: CreateDevice: will use hardware vertex processing
2012-08-08 22:59:22 1344481149 117 3 4304827559 Warning: Error deleting file 'C:\Users\Public\Sony Online Entertainment\Installed Games\Vanguard\bin\Caches\NewCombinations\ShaderCombinations.uz2' (0x3)
2012-08-08 22:59:22 1344481149 118 4 4304827578 Init: Game engine initialized
2012-08-08 22:59:22 1344481149 119 4 4304827578 Log: Startup time: 9.052000 seconds
2012-08-08 22:59:22 1344481149 120 4 4304827578 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = General, Key = Run)
2012-08-08 22:59:22 1344481149 121 4 4304827598 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = RaidOptionsCommands)
2012-08-08 22:59:22 1344481149 122 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp0)
2012-08-08 22:59:22 1344481149 123 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp1)
2012-08-08 22:59:22 1344481149 124 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp2)
2012-08-08 22:59:22 1344481149 125 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist!

(Package = VGClient, Section = Help, Key = GuildProp3)
2012-08-08 22:59:22 1344481149 126 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp4)
2012-08-08 22:59:22 1344481149 127 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp5)
2012-08-08 22:59:22 1344481149 128 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp6)
2012-08-08 22:59:22 1344481149 129 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp7)
2012-08-08 22:59:22 1344481149 130 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp8)
2012-08-08 22:59:22 1344481149 131 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp9)
2012-08-08 22:59:22 1344481149 132 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp10)
2012-08-08 22:59:22 1344481149 133 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp11)
2012-08-08 22:59:22 1344481149 134 4 4304827599 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp12)
2012-08-08 22:59:22 1344481149 135 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp13)
2012-08-08 22:59:22 1344481149 136 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp14)
2012-08-08 22:59:22 1344481149 137 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp15)
2012-08-08 22:59:22 1344481149 138 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp16)
2012-08-08 22:59:22 1344481149 139 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp17)
2012-08-08 22:59:22 1344481149 140 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp18)
2012-08-08 22:59:22 1344481149 141 4 4304827600 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = GuildProp19)
2012-08-08 22:59:22 1344481149 142 4 4304827606 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = CSServerMotd)
2012-08-08 22:59:22 1344481149 143 4 4304827606 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = CSHelpStuckText)
2012-08-08 22:59:22 1344481149 144 4 4304827607 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = CSAccountBillingTechSupport)
2012-08-08 22:59:22 1344481149 145 4 4304827607 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = CSInGame)
2012-08-08 22:59:22 1344481149 146 4 4304827607 Localization: ERROR: Localize() failed because key doesn't exist! (Package = VGClient, Section = Help, Key = CSVGPlayers)
2012-08-08 22:59:22 1344481149 151 2 4304827608 Failed to initialize CasApi, some payment sources may be disabled.
2012-08-08 22:59:22 1344481149 153 4 4304827609 Start SGOUI Init Start
2012-08-08 22:59:22 1344481149 154 4 4304828040 No XML settings file found. Restoring defaults.
2012-08-08 22:59:22 1344481149 155 4 4304828082 VGUIXmlWinManager construction time = 0.148000 sec
2012-08-08 22:59:22 1344481149 156 4 4304828085 Start SGOUI Init End

Those are interesting errors, and ones I've never seen before. I'm not sure if they would cause a game crash though. I would think the game should still load, but you wouldn't be able to use your keyboard.
Are there any more error/fatal lines in your log file?

I think the problem relates to me using direct x 11 on my machine, even though I ran that dx9.0c tooltip the SOE staff told me to use.
I see this error a lot (alot meaning each time I try to launch after wiping all of the necessary bin folder and revalidating assets)
2012-08-09 08:52:11 1344516720 102 3 4340397054 Warning: Failed to load 'D3DDrv': Can't find file for package 'D3DDrv'
2012-08-09 08:52:03 1344516720 32 3 4340389245 Warning: Failed to load '.u': Can't find file for package 'D3DDrv'
2012-08-09 08:52:03 1344516720 33 3 4340389245 Warning: Failed to load '.u': Can't find file for package 'WinDrv'
2012-08-09 08:52:03 1344516720 34 3 4340389245 Warning: Failed to load '.u': Can't find file for package 'WinDrv'
2012-08-09 08:52:03 1344516720 35 3 4340389285 Warning: Failed to load '.u': Can't find file for package 'Window'
2012-08-09 08:52:04 1344516720 36 4 4340389944 Init: Unreal engine initialized
2012-08-09 08:52:04 1344516720 37 3 4340389944 Warning: Failed to load 'WinDrv': Can't find file for package 'WinDrv'
2012-08-09 08:52:04 1344516720 38 4 4340389955 Init: Client initialized
2012-08-09 08:52:04 1344516720 39 3 4340389955 Warning: Failed to load 'D3DDrv': Can't find file for package 'D3DDrv'


I will also see this error sometimes right near the end:
Warning: Error deleting file 'C:\Users\Public\Sony Online Entertainment\Installed Games\Vanguard\bin\Caches\NewCombinations\ShaderCombinations.uz2' (0x3)

Thanks for helping, I'm really out of ideas and tempted to wait for a patch.

That could be DirectX related, but since you say you have Directx 9 installed that souldn't be the problem.
Have you tried deleting the Caches folder inside your bin folder and then starting the game without revalidating assets?
You might try to see if this file "C:\Users\Public\Sony Online Entertainment\Installed Games\Vanguard\bin\Caches\NewCombinations\ShaderCombinations.uz2" does exist. Since the game is complaining about that it could be the root cause of your problem. I would try to delete it myself to see if that helps.

"C:\Users\Public\Sony Online Entertainment\Installed Games\Vanguard\bin\Caches\NewCombinations\ShaderCombinations.uz2"

didn't exist in that folder. vOv

Just logged into eve online to change a skill, it felt nice to not have a game crash on me haha.

So i to am having th esame issue with the starting the game...
click on play, i get the vanguard splash screen, goes black for a min like its about to load then back to the desk top...

So i have tried the deleting the cashe as posted above also tried all the things in that link cep defrag, but yet still does the same thing. Also did the in depth file check also its a nogo...
the game has worked fine for a a long time, i have not installed any other programs in weeks either that might mess with it.
Anything else to try? or look at?

:itisamystery:

I also like that no customer support personel has posted in this topic
My guess is there is some incompatibility with certain rigs out there, they know of the issue and are probably scrambling to fix it before more people download.

Edit: I am going to try and download on my laptop to see if it is just the desktop that is the issue.

Edit: Apparently this same bug was also reported off the Test server a month ago: http://forums.station.sony.com/vg/p...?topic_id=57657

Yea i am at a lost at what it could be, tried everything listed here and a few other places in the forums but nothing...

the only thing differant from you is i have been play for a few weeks now with no issue at all until yesterday, then boom nothing...

i managed to get the game working on my laptop which has an intel processor and nvidia gpu, main desktop has a amd processor and ati gpu

2012-08-10 11:54:23 [4460] DEBUG lp2::auth::EntitlementManager - Flushing entitlements.
2012-08-10 11:54:23 [1908] DEBUG lp2::gui::Screen - initialized lp2::gui::LoginErrorScreen's widget in 0
2012-08-10 11:54:23 [1908] ERROR lp2::voice::VoiceClient - Not connected to voice service
2012-08-10 11:54:23 [4460] WARN lp2::auth::Session - Caught exception from m_connection->Connect(), Unable to connect to authentication service!
2012-08-10 12:05:21 [1908] DEBUG lp2::gui::Screen - initialized lp2::gui::LoginScreen's widget in 0
2012-08-10 12:05:32 [1908] INFO lp2::auth::Session - destroying session
2012-08-10 12:05:32 [1908] DEBUG lp2::auth::EntitlementManager - Flushing entitlements.
2012-08-10 12:05:32 [232] DEBUG lp2::auth::EntitlementManager - Flushing entitlements.
2012-08-10 12:05:32 [1908] DEBUG lp2::gui::Screen - initialized lp2::gui::LoginErrorScreen's widget in 0
2012-08-10 12:05:32 [1908] ERROR lp2::voice::VoiceClient - Not connected to voice service
2012-08-10 12:05:32 [232] WARN lp2::auth::Session - Caught exception from m_connection->Connect(), Unable to connect to authentication service!
2012-08-10 12:06:44 [1908] DEBUG lp2::gui::Screen - initialized lp2::gui::LoginScreen's widget in 0
2012-08-10 12:07:08 [1908] INFO lp2::auth::Session - destroying session
2012-08-10 12:07:08 [1908] DEBUG lp2::auth::EntitlementManager - Flushing entitlements.
2012-08-10 12:07:08 [3776] DEBUG lp2::auth::EntitlementManager - Flushing entitlements.
2012-08-10 12:07:08 [1908] DEBUG lp2::gui::Screen - initialized lp2::gui::LoginErrorScreen's widget in 0
2012-08-10 12:07:08 [1908] ERROR lp2::voice::VoiceClient - Not connected to voice service
2012-08-10 12:07:08 [3776] WARN lp2::auth::Session - Caught exception from m_connection->Connect(), Unable to connect to authentication service!

Above Is most of the log that I got. Got to launcher, logged in then said "error" Disconnected from server.

Ideas please?