Character can't log in...

Discussion in 'Game Issues' started by Billham, Mar 19, 2014.

  1. Billham Member

    Yesterday my main character Billham, crashed to the character screen while doing a sailing race quest off the NT docks. He rounded the marker isle and was headed back to the docks when suddenly I was looking at the character select screen. Repeated attempts to log back in were unsuccessful. I could see water on the screen for a few seconds then back to character screen. My hope was that this morning's restart would free him. This did not happen. Multiple attempts to log in after this mornings restart are showing either buildings that are definitely Qalian in architecture or a pair of huge statues holding lanterns that must be at the mouth of a harbor somewhere. Bottom line is that I can't play my main character. Please free him from this Limbo.

    Edit: Of coarse I did petition but so far no word other than the auto response email.

    Edit #2: My last attempt showed him on his boat in Kahl harbor for a brief second or two before returning to the character screen. This screen still shows him in NT.
  2. Billham Member

    The following is my response to Exerege after his failed attempts to free Billham. The ticket number is 140318-000820.

    Greetings Exerege,
    This mornings restart failed to free Billham from the limbo he is stuck in. I have tried validating the game assets twice and all files are up to date.
    Here is a link to my unanswered post in the game issues forum.
    https://forums.station.sony.com/vg/index.php?threads/character-cant-log-in.71506/#post-780742
    As stated there, this all started while doing a sailing quest in NT. Yesterday the character select screen showed him as being in New Targanor. This morning, even before the restart he is shown as being in Tursh Village. When trying to login, he alternates between the water in front of the statues at the entrance to Kahl Harbor and the area in front of Keyvan Minoo who is in front of the building next to the Wayfarer's Embassy on the east side of Kahl. On two or three attempts to login he has been on his boat at the docks in Kahl Harbor. On at least two attempts, one of them on the boat, it got as far as loading the ui and I thought it was going to work before I was sent back to the character screen. It would appear that some sort of bizarre transporter malfunction has scattered his bits hither, thither and yon.
    I have two other characters camped in Kahl and am having no problem logging them in. Please forward this to someone that can help.
    Regards,
    Billham


    I should add that I have tried logging him in on three different computers with the same results.
    My latest attempt got all the way to loading the ui before returning to the character screen. He was in Kahl Harbor on his boat but the character screen says he is in Tursh Village.
    I may be forced to report this post in an attempt to get someone's attention.
    PLEASE HELP!!
  3. Billham Member

    The character select screen now shows him being in Kahl, still can't log in though... Can I get a little help PLEASE??
  4. Billham Member

    The following is a reply from Exerege regarding my petition.

    Greetings Billham,

    I'm sorry to hear that the server restart didn't clear up the issue with your character.
    Unfortunately, due to the upcoming Sunset of Vanguard there are currently no more developers working on the game and I'm afraid that there's nothing we can do on our end to fix your character.
    We will send up the matter of your stuck character but it may not be addressed before the close of the game.

    I apologize for the inconvenience and frustration this may cause you in the meantime and should there be anything else that we can do for you please let us know. Thank you for your understanding and for playing Vanguard!

    Regards,
    GM Exerege

    Needless to say I am not very happy right now .
  5. Billham Member

    My latest reply to Exerege:

    Greetings Exerge,
    I logged in on an alt that was camped in Kahl in time to see someone say in regional chat that Kahl had crashed three times in the last 15 minutes. I had just attempted to log Billham in a few times and wondered. So I logged one of my wife's alts into Kahl then tried Billham. Sure enough the chunk crashed the same time he did. Interesting eh? My stuck character seems to be crashing Kahl every time I try to log him in.
    PLEASE FIX THIS!!!
    Regards,
    Billham

    Has anyone kept a log of how many times Kahl has crashed in the last 48 hrs? I'de bet it has been quite a few.
  6. Trancelass New Member

    Dear Billham,

    Just wanted to leave a message of support since there has been no other response here. I know we are in the end times, but there should be some type of response here as there are still "paying" players in game.
    Hope this gets fixed for you soon. See you in game sorta :p.

    Sincerely,

    'Lass

    end.
    Billham likes this.
  7. Billham Member

    Thanks Lass.
    It's now been nine days, still can't play my main. Very, very frustrated with SOE right now.
  8. Billham Member

    Any chance I could get a little help with this? It's only been six weeks ...
  9. Dhelmar Member

    This is totally wrong! :mad: There should be someone that can pop over to fix it so this person can log in to the character. You have my support as well. It shouldn't matter the game is ending, at least do the basics and reset the character somewhere else so Billham can play. I don't think that's asking too much.
    Billham likes this.
  10. Billham Member

    It's bad enough I can't get any red names to look at this thread, another I started gets locked, apparently for linking this thread.
    https://forums.station.sony.com/vg/index.php?threads/yaviey-said.71582/
    Pretty sad SOE-MOD-04. What in that thread was "nonconstructive"? The most "nonconstructive" thing about it was that it was locked. If you took the time to look you would notice that I started this thread March 19 after being told by Exerge that there was nothing he could do as a GM to help me.
    After 14 years of subscribing to SOE games this this is the best I can get? ... /boggle No more though, all three accounts will be canceled as of 7/31. Would do it sooner if they were not free till then.
    People have been leaving in droves since the announcement of the Sunset. One would think that the few paying subscribers left would be treated a little better in an effort to keep them around after the lights go out.
  11. Trancelass New Member

    Dear Billham,

    Just wanted to leave a another message of support since there has been no other response here. Once again, I know we are in the end times, but there should be some type of response here as there are still "paying" players in game.

    Again, I hope this gets fixed for you soon. See you in game sorta :p.

    Sincerely,

    'Lass

    end.

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