Client goes completely black everytime I 'zone' or try to log into my char. Help!

Discussion in 'Performance Support' started by Versa, Oct 6, 2013.

  1. Versa New Member

    This is incredibly frustrating. Whenever I seem to be 'zoning', the entire client goes black. I can hear music still and sound effects, but it's black. I try everything, still black. I have to crash the client and reload. My computer is pretty good, but this is totally an issue. It also goes to this black screen whenever I /flush all, or change a graphics setting.

    Any support would be great, thanks!
  2. Jakkal Well-Known Member

    Can you give us some more information on your system specs? I know there are some existing issues with some graphics cards and configurations.
  3. Versa New Member

    I'm playing on an HP laptop - couple years old. ATI Mobility graphics card. The game runs completely fine, and seamlessly - up until zoning or loading/tweaking graphics stuff, then frozen black client.
  4. Jakkal Well-Known Member

    Make sure you don't have anti-aliasing on in your video card settings. I know there are some issues with ATI cards and VG. Hopefully someone with more tech knowledge will reply and help you out. You might want to search on the forums for ATI or people having similar problems.
  5. Versa New Member

    Tried the anti aliasing thing. Naddda :/
  6. Piestro Active Member

    Please check your logs if possible and look for any errors that might pop up. Logs can be found in <install_directory>/Logs/VGClient.log. We haven't touched this area of the client in a while so this might help narrow down what's going on.

    Thanks,
  7. Versa New Member

    Thanks for the reply, Piestro. I opened it up, and it is littered with errors.

    Here's what I found:

    2013-10-0720:16:161381191376144575849253Logging initialized.
    2013-10-0720:16:161381191376244575849268Init: Name subsystem initialized
    2013-10-0720:16:161381191376344575849268Init: Detected: Microsoft Windows Vista 6.1 (Build: 7601)
    2013-10-0720:16:161381191376444575849268Init: Version: 1.249.1.138394
    2013-10-0720:16:161381191376544575849269Init: Compiled: Aug 22 2013 18:37:03
    2013-10-0720:16:161381191376644575849269Init: Threadsafe Core: No
    2013-10-0720:16:161381191376744575849269Init: Base directory: C:\Users\Public\Sony Online Entertainment\Installed Games\Vanguard\bin\
    2013-10-0720:16:161381191376844575849269Init: Character set: Unicode
    2013-10-0720:16:161381191376944575849281Init: Object subsystem initialized
    2013-10-0720:16:1613811913761044575849281Init: Computer: PHOENIXX
    2013-10-0720:16:1613811913761144575849281Init: User: PHONIX
    2013-10-0720:16:1613811913761244575849282Init: CPU Page size=4096, Processors=2
    2013-10-0720:16:1613811913761344575849282Init: CPU Detected: GenuineIntel
    2013-10-0720:16:1613811913761444575849282Init: CPU Features: MMX SSE SSE2 SSE3
    2013-10-0720:16:1613811913761544575849883Init: CPU Speed=2400.736254 MHz
    2013-10-0720:16:2013811913761644575853777Init: WMI: cpu: Intel(R) Core(TM)2 Duo CPU P8600 @ 2.40GHz | ID: GenuineIntel Family 6 Model 17 Stepping 6
    2013-10-0720:16:2013811913761744575853778Init: WMI: Display: ATI Mobility Radeon HD 3400 Series 128 MB 1440 x 900 @ 60 mHz
    2013-10-0720:16:2013811913761844575853778Init: WMI: Motherboard: Hewlett-Packard 30DC
    2013-10-0720:16:2013811913761944575853778Init: WMI: OS: Microsoft Windows NT 6.1
    2013-10-0720:16:2013811913762044575853778Init: WMI: Model: Hewlett-Packard HP EliteBook 6930p
    2013-10-0720:16:2013811913762144575853778Init: WMI: CPU - Logical: 2 | Physical: 1 | Frequency: 2.401 gHz | L1 Cache: 32k code 32k data | L2 Cache: 3072k | L3 Cache: 0k | Bus Freq: 266 mHz
    2013-10-0720:16:2013811913762244575853778Init: WMI: Memory: 2043 MB @ 800 MHz DDR2| Free: -1957 MB
    2013-10-0720:16:2013811913762344575853778Init: Memory total: Phys=6286608K Pagef=0K Virt=12571356K
    2013-10-0720:16:2013811913762444575853778Init: Working set: 32000 / 159000
    2013-10-0720:16:2013811913762544575853778Init: Process Info: Peak Memory Used: 41116 Working Set: 41116 PageFile: 70264
    2013-10-0720:16:2013811913762644575853865Init: Added all subdirectories and cached all files in 0.036000 seconds
    2013-10-0720:16:2013811913762744575853878Loaded archive ..\Assets\Archives\binaryprefabs.sgo containing 19570 files
    2013-10-0720:16:2013811913762844575853879Loaded archive ..\Assets\Archives\binshaders.sgo containing 64 files
    2013-10-0720:16:2013811913762944575853879Loaded archive ..\Assets\Archives\textdata.sgo containing 5 files
    2013-10-0720:16:2113811913763034575854003Warning: Missing Class Class Editor.TransBuffer imported from file ..\UnrealScript\Editor.u referenced by ..\UnrealScript\Editor.u
    2013-10-0720:16:2113811913763134575854484Warning: Failed to load '.u': Can't find file for package 'ALAudio'
    2013-10-0720:16:2113811913763234575854484Warning: Failed to load '.u': Can't find file for package 'D3DDrv'
    2013-10-0720:16:2113811913763334575854484Warning: Failed to load '.u': Can't find file for package 'WinDrv'
    2013-10-0720:16:2113811913763434575854484Warning: Failed to load '.u': Can't find file for package 'WinDrv'
    2013-10-0720:16:2113811913763534575854601Warning: Failed to load '.u': Can't find file for package 'Window'
    2013-10-0720:16:2313811913763644575856786Init: Unreal engine initialized
    2013-10-0720:16:2313811913763734575856786Warning: Failed to load 'WinDrv': Can't find file for package 'WinDrv'
    2013-10-0720:16:2313811913763844575856856Init: Client initialized
    2013-10-0720:16:2313811913763934575856856Warning: Failed to load 'D3DDrv': Can't find file for package 'D3DDrv'
    2013-10-0720:16:2313811913764044575856903Init: Direct3D adapters detected:
    2013-10-0720:16:2313811913764144575856903Init: ATI Mobility Radeon HD 3400 Series (atiumdag.dll)
    2013-10-0720:16:2413811913764244575857462Init: D3D Device: Video memory on board: 121
    2013-10-0720:16:2413811913764344575857463Init: D3D Driver: AGP support detected
    2013-10-0720:16:2413811913764444575857463Init: D3D Driver: PixelShaderVersion=3.0
    2013-10-0720:16:2413811913764544575857463Init: D3D Driver: VertexShaderVersion=3.0
    2013-10-0720:16:2413811913764644575857463Init: D3D Driver: MaxTextureBlendStages=8
    2013-10-0720:16:2413811913764744575857463Init: D3D Driver: MaxSimultaneousTextures=8
    2013-10-0720:16:2413811913764844575857463Init: D3D Driver: MaxActiveLights=8
    2013-10-0720:16:2413811913764944575857463Init: D3D Driver: MaxPrimitiveCount=5592405
    2013-10-0720:16:2413811913765044575857463Init: D3D Driver: MaxVertexIndex=16777215
    2013-10-0720:16:2413811913765144575857463Init: D3D Driver: MaxStreams=16
    2013-10-0720:16:2413811913765244575857463Init: D3D Driver: MaxStreamStride=508
    2013-10-0720:16:2413811913765344575857463Init: D3D Driver: MaxVertexShaderConst=256
    2013-10-0720:16:2413811913765444575857463Init: D3D Driver: Lighting buffer format: D3DFMT_A16B16G16R16F
    2013-10-0720:16:2413811913765544575857463Init: D3D Driver: Lighting buffer supports Framebuffer Blending
    2013-10-0720:16:2413811913765644575857463Init: D3D Driver: Device supports HW Shadow Maps
    2013-10-0720:16:2413811913765744575857463Init: D3D Driver: Device supports FP Filtering
    2013-10-0720:16:2413811913765844575857463Init: D3D Driver: Supports Shader Detail Level: 5
    2013-10-0720:16:2413811913765944575857464Init: D3D Driver: Device supports Shader Model 3
    2013-10-0720:16:2413811913766044575857464Init: D3D Driver: Using w- pixel fog
    2013-10-0720:16:2413811913766144575857464Init: D3D Driver: Supports trilinear
    2013-10-0720:16:2413811913766244575857464Init: D3D Driver: using cubemaps [with mipmaps]
    2013-10-0720:16:2413811913766344575857464Init: D3D Driver: Supports BLENDDIFFUSEALPHA
    2013-10-0720:16:2413811913766444575857464Init: D3D Driver: Supports LOD biasing
    2013-10-0720:16:2413811913766544575857464Init: D3D Driver: Supports Z biasing
    2013-10-0720:16:2413811913766644575857464Init: D3D Driver: Supports D3DTOP_ADDSIGNED2X
    2013-10-0720:16:2413811913766744575857464Init: D3D Driver: Supports D3DTOP_BUMPENVMAP
    2013-10-0720:16:2413811913766844575857464Init: D3D Driver: Supports D3DTOP_BUMPENVMAPLUMINANCE
    2013-10-0720:16:2413811913766944575857464Init: D3D Driver: Supports D3DTOP_DOTPRODUCT3
    2013-10-0720:16:2413811913767044575857464Init: D3D Driver: Supports D3DTOP_MODULATEALPHA_ADDCOLOR
    2013-10-0720:16:2413811913767144575857464Init: D3D Driver: Supports D3DTOP_MODULATECOLOR_ADDALPHA
    2013-10-0720:16:2413811913767244575857464Init: D3D Device: szDriver=atiumdag.dll
    2013-10-0720:16:2413811913767344575857464Init: D3D Device: szDescription=ATI Mobility Radeon HD 3400 Series
    2013-10-0720:16:2413811913767444575857465Init: D3D Device: wProduct=8
    2013-10-0720:16:2413811913767544575857465Init: D3D Device: wVersion=14
    2013-10-0720:16:2413811913767644575857465Init: D3D Device: wSubVersion=10
    2013-10-0720:16:2413811913767744575857465Init: D3D Device: wBuild=678
    2013-10-0720:16:2413811913767844575857465Init: D3D Device: dwVendorId=4098
    2013-10-0720:16:2413811913767944575857465Init: D3D Device: dwDeviceId=38340
    2013-10-0720:16:2413811913768044575857465Init: D3D Device: dwSubSysId=819728444
    2013-10-0720:16:2413811913768144575857465Init: D3D Device: dwRevision=0
    2013-10-0720:16:2413811913768244575857465Init: D3D Detected: ATI video card.
    2013-10-0720:16:2413811913768344575857469Init: GPUs detected: 1.
    2013-10-0720:16:2413811913768444575857470Init: (Karma): Initializing Karma for game.
    2013-10-0720:16:2413811913768544575857489Log: Level is Level Entry.MyLevel
    2013-10-0720:16:2413811913768644575857490Log: Bringing Level Entry.MyLevel up for play...
    2013-10-0720:16:2413811913768744575857490Log: Browse: loading_screen.vgr?Seamless=1?SingleChunk=0?Class=SGOUnrealAbstractionLayer.SGOPCPawn?CinematicEntry=1
    2013-10-0720:16:2413811913768844575857517Log: Level is Level loading_screen.MyLevel
    2013-10-0720:16:2413811913768944575857517Log: Bringing Level loading_screen.MyLevel up for play...
    2013-10-0720:16:2413811913769044575857802Log: * * INITIAL LEVEL LOAD COMPLETE

    CONT.
  8. Versa New Member

    CONT:

    2013-10-0720:16:2413811913769134575857811Warning: Failed to load 'ALAudio': Can't find file for package 'ALAudio'
    2013-10-0720:16:2413811913769244575857811Init: Enumerating sound devices...
    2013-10-0720:16:2513811913769344575858892Init: Found 1 audio devices:
    2013-10-0720:16:2513811913769444575858892Init: Generic Software
    2013-10-0720:16:2613811913769544575859197Init: ALAudio: subsystem initialized.
    2013-10-0720:16:4213811913769644575875881Init: Input system initialized for WindowsViewport
    2013-10-0720:16:4213811913769744575875986Log: Opened viewport
    2013-10-0720:16:4213811913769834575875987Warning: Failed to load 'D3DDrv': Can't find file for package 'D3DDrv'
    2013-10-0720:16:4213811913769944575875987Log: Attempting to set resolution: 1152x864 (Windowed)
    2013-10-0720:16:43138119137610044575876118Log: Using 32-bit back-buffer format (22)
    2013-10-0720:16:43138119137610144575876118Log: Using 32-bit depth-buffer format (75)
    2013-10-0720:16:43138119137610244575876131Log: FSAA support: 4x. Floating-point FSAA: 4x.
    2013-10-0720:16:43138119137610344575876131Log: Creating device
    2013-10-0720:16:43138119137610444575876319Init: D3D Driver: CreateDevice: successfully created after 1 attempt(s).
    2013-10-0720:16:43138119137610544575876335Init: D3D Driver: CreateDevice: will use hardware transform and lighting.
    2013-10-0720:16:43138119137610644575876335Init: D3D Driver: CreateDevice: will use hardware vertex processing
    2013-10-0720:16:47138119137610744575880276Init: Game engine initialized
    2013-10-0720:16:47138119137610844575880276Log: Startup time: 26.384000 seconds
    2013-10-0720:16:47138119137611244575880327Start SGOUI Init Start
    2013-10-0720:16:49138119137611344575882005VGUIXmlWinManager construction time = 0.302001 sec
    2013-10-0720:16:49138119137611444575882015Start SGOUI Init End
    2013-10-0720:16:49138119137611544575882024Log: Attempting to set resolution: 1152x864 (Windowed)
    2013-10-0720:16:49138119137611644575882025Log: Using 32-bit back-buffer format (22)
    2013-10-0720:16:49138119137611744575882025Log: Using 32-bit depth-buffer format (75)
    2013-10-0720:16:49138119137611844575882025Log: FSAA support: 4x. Floating-point FSAA: 4x.
    2013-10-0720:16:49138119137611944575882129Init: D3D Driver: ResetDevice: successfully reset after 1 attempt(s).
    2013-10-0720:16:49138119137612934575882260File::Open failure: .\Resources\Marketing\Configuration.txt (Windows GetLastError=2)
    2013-10-0720:16:50138119137613644575883219Membership level = 0, grandfathered = 0
    2013-10-0720:16:50138119137613744575883230Log: Precaching: loading_screen.LevelInfo0
    2013-10-0720:16:49138118975331144575882442Log: PlayAnim: Sequence 'Walk' not found for mesh 'BassMesh'
    2013-10-0720:16:49138118975331244575882464Log: PlayAnim: Sequence 'Walk' not found for mesh 'BassMesh'
    2013-10-0720:16:49138118975331344575882491Log: PlayAnim: Sequence 'Walk' not found for mesh 'BassMesh'
    2013-10-0720:16:50138118975331434575883560File::Open failure: .\Logs\VGClient.log (Windows GetLastError=32)
    2013-10-0720:16:54138119137613944575887758Log: Allocating 32bit 65536 byte dynamic index buffer.
    2013-10-0720:16:54138119137614044575887878Log: Allocating 16bit 65536 byte dynamic index buffer.
    2013-10-0720:16:55138119137614744575887989Log: Precaching: loading_screen.LevelInfo0
    2013-10-0720:16:55138119137615244575888907Membership level = 0, grandfathered = 0
    2013-10-0720:16:56138119137615334575889390Warning: Failed to load 'Psionicist_Weapon_MSounds': Can't find file for package 'Psionicist_Weapon_MSounds'
    2013-10-0720:16:56138119137615434575889391Warning: Failed to load 'Psionicist_Weapon_MSounds': Can't find file for package 'Psionicist_Weapon_MSounds'
    2013-10-0720:16:56138119137615534575890023Warning: Failed to load 'Material ProceduralShaders.Demi_Plane001': Failed to find object 'Material ProceduralShaders.Demi_Plane001'
    2013-10-0720:16:56138119137615634575890024Warning: Failed to load 'Material ProceduralShaders.Ghost_Shader_Astral001': Failed to find object 'Material ProceduralShaders.Ghost_Shader_Astral001'
    2013-10-0720:16:56138119137615734575890025Warning: Failed to load 'Material ProceduralShaders.Mesmerize001': Failed to find object 'Material ProceduralShaders.Mesmerize001'
    2013-10-0720:16:56138119137615834575890025Warning: Failed to load 'Material ProceduralShaders.Ethereal001': Failed to find object 'Material ProceduralShaders.Ethereal001'
    2013-10-0720:16:56138119137615934575890025Warning: Failed to load 'Material ProceduralShaders.Shader_Demi_Plane001': Failed to find object 'Material ProceduralShaders.Shader_Demi_Plane001'
    2013-10-0720:16:56138119137616034575890025Warning: Failed to load 'Material ProceduralShaders.Ghost_Invisibility001': Failed to find object 'Material ProceduralShaders.Ghost_Invisibility001'


    Quite a few errors
  9. Versa New Member

    BUMP.
    Anyone out there?!
  10. Dosi Active Member

    Try restailing direct x 9c. VG cant not use direct x 10 or 11 Also check the video and sound drivers are up to date.
  11. Shal Active Member

    looks like your files are corrupted or missing. try patching the game through the launcher

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