Black launchpad screen

Discussion in 'Connection Support' started by Pishon, Feb 28, 2014.

  1. Pishon New Member

    can't get game to launch , just get black launchpad screen . have tried re downloading new launch pad . downloaded ESO beta earlier . could that config have caused something to happen ?
  2. TSR-AlexS Customer Service

    A few things can cause this to happen. I would check to make sure all antivirus/firewall programs have the game set as an exception.
    Answer Title: General Firewall Information
    Answer Link: http://help.soe.com/app/answers/detail/a_id/7515

    If you continue to have problems, please submit in a support ticket so we can further assist you.

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