Launchpad derailing before Char Select

Discussion in 'Connection Support' started by ARCHIVED-Cardan, Jun 8, 2012.

  1. Hey guys/gals
    My issue is confusing me. This is only happening on my laptop. Right after I log in and hit "Play" on my launcher, it shows on my screen that it is loading to my character select screen, but right when it looks like it is done, the main window for game closes, with a mini window that says "Generating Report File" for just a split second as a line loads. This then just closes back to the Launcher. I still have the ability to hit play on the launcher, so I do and it goes through the same as stated above, with the exception that on the 2nd time it does not show the "Generating Report Files" and does not have the launcher still up.
    I just got done Validating my files, and it is still doing this. I run 2 accounts, and both are doing this. My main PC does not have this issue. Any help would be super appreciated.
    /thank
  2. Pharlixium@Seradon wrote:
    Hello Pharlixium! I'm sorry you're having problems connecting to the game. I'd recommend setting Vanguard as an exception to any antivirus/firewall programs running in the background. If this doesn't work, then I'd recommend submitting a support ticket to our technical support teams so tehy can troubleshoot the issue.
    Ports, Router and Firewall Information
  3. I have the Exact Same Problem its Frustrating me Seriously Something wrong with the Launcher
  4. Davis19134 wrote:
    Davis, I'd recommend submitting a ticket to our technical support team too. We definately want to get you in the game!

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